![]() The data technique was an interview and used qualitative data analysis. The Gojek at Cendana Street was chosen because it is the main entrance and exit route of tourists in Samarinda. The informants in this study were selected as many as 5 people. Methods: This study used a qualitative design with a phenomenological approach. Objective: This study aimed to obtain information about COVID-19 prevention behavior including driver's knowledge of COVID-19, perceptions, and customer service on online transportation drivers in Samarinda. The online transportation driver group is one of the groups at high risk of transmitting COVID-19. Since 2015 in Samarinda City, there has been an online transportation service, namely Gojek Indonesia, which provides services to customers in the form of shuttle passengers, food delivery, and other necessities, including goods delivery services. ![]() COVID-19 has a wide impact, including on the online transportation service sector. Introduction: The numbers of COVID-19 sufferers in various countries are continuing to increase, including in Indonesia.
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